Book a Hot Tub Service, Repair or Relocation

Choose the type of help you need, then send your model and postcode so we can arrange the appropriate visit. Our local delivery and aftercare coverage is within an 80-mile radius of the Liverpool showroom.

Routine servicing

A full hot tub service is £295 and a full swim-spa service is £395, including VAT and travel. Tell us the make, model, condition and when it was last serviced. Read the service information for the scope and preparation needed.

A fault or breakdown

Repair visits are £95 for the first hour and £60 per hour thereafter, including VAT and travel. Parts are additional and agreed with you. Send the symptoms, error codes, model label and clear photographs so we can assess the enquiry. See hot tub repairs for details.

Moving an existing hot tub

A relocation needs details of both addresses, the model and the access routes. Use our relocation calculator and enquiry page; the final arrangements depend on access and the equipment involved.

Checking access before a new delivery

Free in-person access visits are available within a 40-mile radius. Outside that area, send route photographs and a walkthrough video. Read how access checks work before arranging installation work.

Information that helps us book the right visit

Include your postcode, make and model, contact details and whether the tub is filled, powered and accessible. If there is a fault, describe what happened and when it began. We will explain the preparation required for the agreed visit; do not dismantle electrical equipment to investigate it.

Ask us on WhatsApp or call 0151 662 0284. Our showroom is at Century Buildings, 15 Summers Road, Brunswick Business Park, Liverpool L3 4BL. Visit Monday–Friday 9am–4pm or Saturday 9am–1pm; Sundays are by appointment only.