Warranty Policy

Your Hot Tub Warranty

Every hot tub we sell is covered in two layers: our own parts and labour cover, and the manufacturer's structural cover on the shell. Here is exactly what each one means, in plain English.

Hot Tub Liverpool — 1 year, parts and labour

For twelve months from installation, we cover both the parts and the work. If something fails, one of our own engineers comes out, diagnoses it and repairs it. You do not pay for the part, and you do not pay for the labour.

That engineer works for us. You are not being handed a manufacturer's helpline number, and you are not waiting on a courier to send you a component to fit yourself. We service what we sell.

Manufacturer cover — 5 years structural, on the shell

The shell is the part of a hot tub that has to last, and it is the part that cheap tubs get wrong. Ours carry five years of structural cover from the manufacturer against the shell failing.

Shell cover is provided by the manufacturer of your specific model. The certificate for your hot tub is below — download and keep it with your paperwork.

• Sunbeach Spas — warranty certificate
• Oasis Hot Tubs — warranty certificate
• Sundance Spas — warranty certificate
• Sun & Soul — warranty document
• Hot Tub Liverpool Range — warranty certificate

Making a claim

Call us on 0151 662 0284 or email sales@hottubliverpool.com with your name, the model, and roughly when it was installed. You do not need to find your paperwork first — we hold your record.

We will normally diagnose over the phone or by photo before booking an engineer, because a good proportion of faults turn out to be water chemistry or a tripped supply rather than a failed part, and we would rather tell you that for free than charge you for a visit.

What is not covered

The warranty covers manufacturing faults and component failure. It does not cover:

• Damage caused by incorrect installation where that installation was not carried out by us
• Damage from water chemistry outside the recommended range, including bleaching, staining or damage to seals and heaters caused by undiluted or over-concentrated chemicals
• Damage from freezing where the hot tub was left unheated and undrained over winter
• Accidental damage, misuse, or alterations made to the hot tub after delivery
• Normal wear on consumable items such as filters, pillows, covers and cover lifters

Before delivery: the free access check

We check access to your garden before you commit, not after. It is free, there is no obligation, and it is the single most common reason a hot tub delivery goes wrong elsewhere. If your access will not take the tub you want, we would far rather tell you before you have paid for it.

Deposits and cancellation

You have 14 days from placing your order to cancel and receive a full refund of your deposit. After 14 days, deposits are non-refundable.

This warranty is offered in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected by it.