Hot Tub Servicing, Repairs, Relocations & Access Checks

Hot Tub Servicing

At Hot Tub Liverpool, as well as providing top-quality hot tubs, we provide a variety of other services, such as annual hot tub servicing, repairs, hot tub relocations and free access checks.

Regular maintenance is crucial for both the longevity and efficiency of a hot tub, much like a car or van requires an annual service or MOT. As long as a hot tub is properly maintained, it can last anywhere from 5 to 20 years on average.

To ensure optimal performance and prevent any hidden leaks within the shell, we highly recommend an annual service for your Jacuzzi. Professional cleaning of the inner lining of the pipework is also essential to prevent the growth of bio-film. Rest assured, our service will ensure that all pipework is running smoothly.

Bio-film, a highly detrimental form of bacteria, can lead to various health complications and ailments such as infections and pneumonia among patients with cystic fibrosis. Additionally, it can cause significant damage to pipework through corrosion. One alarming characteristic of biofilms is their ability to reach a pH level as low as 1.0, indicating extreme acidity.

Bio-films in Jacuzzis are resistant to sanitisers and are very hard to remove, they often cause foam and cloudy water, they can also produce an unpleasant odour and a build-up of scale on the heater, filtration system, jets and pump.  If your hot tub is showing any signs of these symptoms, it is important to completely empty the hot tub and clean it thoroughly.

Bio-film in hot tubs typically results from various contaminants introduced by individuals using the Jacuzzi, including perfumes, body lotions, deodorants, and skin oils. Additionally, dirty and outdated filters, as well as water imbalances, may contribute to its formation.

The presence of brown scum in your hot tub is an indicator of an issue with water chemistry. Usually, this is caused by elevated pH levels. The good news is that you can restore the correct water chemistry and get rid of the scum by balancing the pH. On the other hand, green scum is a sign that your hot tub contains metals like magnesium or copper.

The presence of black or discoloured white patches in the tub or a white slime can be a telltale sign of the growth of mould and mildew. Mould is a serious infestation that poses a health risk, while mildew can be easily removed. Left untreated, hot tubs are highly susceptible to mould formation.

We would always recommend that whoever is using the hot tub, take a shower before entering the Jacuzzi, to remove any perfumes, moisturisers etc. which can cause build-up and cause the tub to malfunction.

We would also not recommend wearing fake tan in a hot tub, as the chemicals in fake tan can make the water change colour, it will also leave a scum line around the top of the hot tub which may permanently stain the acrylic shell of the tub.

So getting your hot tub serviced annually is extremely important for the life of your hot tub and the health of the people using it.

When your service becomes due, our Engineers will come and carry out the following procedures.

• Complete system flush.
  • To accomplish this, we start by taking out the filters from the tub and turning the jets to full power. Following this, we add the appropriate quantity of pipe cleaner or flush to the filter housing and activate the jets for a duration of 20-30 minutes. By doing so, we ensure the complete removal of any bacteria. In some cases, if necessary, it may be required to let the system run overnight to address extreme situations.

• Empty the hot tub, wet vacuum it and clean the shell.
  • To ensure safe and effective draining of a tub, it is important to turn off the power before removing any water. Running the jets while the tub is empty is not recommended. Once the power is off, the tub can be drained using the drain valve. Another option is to utilize a submersible pump, which can be placed in the deepest part of the tub and connected to a hose leading to the drain. The pump can then be turned on to allow for quick and efficient draining of the water..

• Remove all the jets, clean them and inspect them.
  • The jets are removed, inspected and cleaned to ensure that there is no scale or debris on them to keep them in perfect working order.

• Remove the pillows and clean them (if your tub has pillows)
  • The pillows are removed and fully cleaned using a soft cloth

• Fully inspect all the key electrical components
  • The side panel will be removed, and all the electrical components will be fully inspected to ensure everything is in good working order.

• Check the Ozonator and clean it if necessary.
  • The Ozonator helps to protect the water and keep it as clean as possible. It is a cleaning agent for the tub meaning that fewer chemicals are required.

• Fully inspect the plumbing and all the pipework
  • All the plumbing components will be fully inspected to ensure that there are no leaks and to make sure that all the pipework is clean and working properly.

• Check that the heater and circulation pump are free of scale
  • The hot tub's heater and circulation pump are vital components that work in tandem. The circulation pump extracts water from the filter, pushes it through the heater, and sends it back to the hot tub. In addition, it maintains the cleanliness of the water by filtering it. Our thorough inspection and cleaning will ensure that both components are operating correctly.

• Fully inspect all the union joints for any leaks
  • It is not uncommon for hot tubs to experience leaks, in which case the side panel will need to be removed for inspection of the joints. The glued joints will also be carefully inspected, and if any have become dislodged, they will be re-glued promptly.

• Refill the hot tub with fresh water.
  • Our engineer will then use your hose to refill the clean hot tub with fresh water until the water is just covering the top jets.

• Restart the hot tub
  • We will then switch the power to your Jacuzzi back on and make sure that all the jets are switched on and working correctly.

• Chemicalise and balance the water using the customer’s chemicals.
  • Finally, once the hot tub is completely full and the Engineer is completely confident that everything is in perfect working order, we will add the required dosage of either Chlorine or Bromine and make sure that the water is perfectly balanced and ready for you to use again.

To maintain a hygienic and safe environment for hot tub users, we advise changing the water in between annual services and replacing the filters every 3 months. Bacteria formation can be prevented by doing so, which could otherwise result in health issues for users. Cleaning the filters thoroughly is crucial since dead skin and debris accumulate, posing a potential hazard to health. It's wise to keep a spare set of filters, as one can be fully cleaned while the other is in use, ensuring a clean and safe hot tub experience for all users.

To properly clean the Jacuzzi, first ensure that the tub is fully emptied and use a wet vacuum to remove any remaining water. Then, wipe down the shell with a soft cloth and Tile and Liner cleaner. Avoid using regular household detergents as this can damage the acrylic shell and lead to excessive bubbling and foaming when the Jacuzzi is refilled, especially if the detergent residue is not completely removed.

If your Jacuzzi is being used every day, then we would recommend checking the pH, the alkalinity and the chlorine or bromine levels every day before entering the hot tub, this will make sure that water is safe and clean for whoever is using the hot tub.

To book your annual hot tub service, get in touch via our contact us page.

Hot Tub Repairs

Despite proper maintenance and care, hot tubs, being mechanical objects, are subject to wear and tear over time, leading to potential malfunctions. While repairing newer models may be simpler, older hot tubs can pose more challenges, especially as new hot tub technologies are continually emerging, rendering parts for older models obsolete. Consequently, repairs may sometimes cost more than simply replacing the hot tub, depending on the severity of the damage.

Our highly experienced engineers at Hot Tub Liverpool will try to repair any hot tub, whether it was purchased from us or not. The only hot tubs we do not repair are Inflatable Lazy Spa’s.

Sometimes we will ask for pictures of whatever is causing the tub to malfunction, for example where a leak may be coming from or if a jet is making a strange noise, we will ask for you to send us a video with sound, just so we can listen to it prior to our visit and make sure that we have exactly what we need to be able to complete the repair as quickly and efficiently as possible.

We carry certain basic hot tub parts in our vehicles but if we arrive at your hot tub and a specialist part is required, we will get this ordered for you and then return to complete the repair when it becomes available. We have access to any hot tub part that is needed through our suppliers, provided that the part required is not obsolete. Our call-out and labour charges are very competitive, please contact us for more information on call-out and repair charges.

We also carry a variety of chemicals in our vehicles such as Chlorine tables and granules or Bromine tablets or granules, filter cleaners, testing strips, replacement filters, and many more chemicals to keep your Jacuzzi balanced and free from bacteria. These can be purchased from our Engineer when he comes to complete the repair.

To book your hot tub repair, get in touch via our contact us page.

Hot Tub Relocations.

If you are moving house and want to take your hot tub with you or if you have bought a second-hand tub from someone, we can provide a relocation service for you.

We will ask for pictures of the access at the pick-up property and at the drop-off property, just to make sure that there are not going to be any issues or problems in removing the tub and re-siting it. Examples of these would be things like windowsills or gate posts, over-hanging trees, outside taps, drainpipes, heating flues, or power lines etc. which would cause a problem in getting the hot tub out of a property or into the next property. We have equipment with us to ensure the safe relocation of your hot tub such as a sleigh on which we place the hot tub and pull it into place, we also have hot tub skates which are square boards with four wheels on them which the hot tub will sit on and can be pushed into place.

In some cases a crane may be required, this is something that we can arrange for you as we work closely with a local crane company, but most of the time the tub can be picked up and dropped off using the sleigh method.

To book your hot tub relocation, get in touch via our contact us page.

Access checks

Before you commit to the purchase of a hot tub, we need to make sure that we can deliver and install it as safely and efficiently as possible, therefore, we provide a free access check service. We will come out to your property and look at how best to get your new hot tub in place. We will measure side paths etc. and make sure there are no obstructions, the same as when we provide hot tub relocations. We will then try to provide a solution to any obstacle we come across. Sometimes the solution is to speak to a neighbour and see if a fence panel can be removed to get the tub in. In some instances, there is no other option but to crane the hot tub over a high wall or even over the house. As with the relocations arranging the crane is something we will organise on your behalf. 

To book your free access check, get in touch via our contact us page.